Complaints Handling Procedure
At Ameer Energy, I take pride in providing exceptional service. However, if my service falls short of your expectations, I want to hear from you so I can make things right immediately.
1. How to Raise a Concern
If you are dissatisfied with any part of the service provided by Ameer Energy, please get in touch right away. You can reach out to me via email or phone using the details below:
2. My Investigation Process
Step 1: Formal Acknowledgment – You will receive a written acknowledgment of your complaint within 2 working days.
Step 2: Thorough Investigation – I will personally investigate your case, scrutinizing all correspondence, contract details, and supplier interactions to understand exactly what happened.
Step 3: Proposed Resolution – Within 10 working days, I will present you with a formal written response detailing my findings and outlining the steps I will take to resolve the matter.
3. The Energy Ombudsman & Deadlock
If we cannot reach a resolution within 8 weeks, or if we arrive at a "deadlock" situation, microbusiness customers are entitled to escalate the issue to the independent Energy Ombudsman. Their service is entirely free of charge.
Ombudsman Services (Energy):
Website: www.energyombudsman.org
Phone: 0330 440 1624
Email: enquiry@energyombudsman.org